1. Can customers who pay extra pay for an earlier delivery?
K&T Express  operates through a management system and standard processes as prescribed, so orders will be processed and delivered as committed. The handling of exceptional orders will greatly affect other customers. Therefore, please inform the recipient about the most convenient time for receiving the goods.

2. In addition to contacting the switchboard, how else can customers look up the order's delivery schedule?
You can look it up directly on the website

3. Does the customer need to pack the goods before sending?
K&T Express believes that you best understand the goods/products you need to send. The packing of goods from you before K&T Express comes to pick up the goods will ensure safety, avoid collisions and influence by other goods during normal transportation. In addition, fragile and easily damaged products, please notify the consignee so that K&T Express can pay special attention to these orders.

4. Initial order using Payee service. Can I change it back to the Payer now?
You can go directly to the post office where the goods are sent to pay the freight of the order and the staff at the post office will change the payment method for you.

5.  Does K&T Express accept COD shipping?
K&T Express provides delivery and collection service (COD - Cash-on-delivery) for all customers, you just need to notify/note the amount to be collected for the order, Nhat's delivery staff Tin Logistics will collect this exact amount.